As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will generally ship within five business days from the date of your order and should be delivered within 7-10 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Note: For Special Order Product, expect an extended shipping and delivery window. We will notify you of anticipated delivery date via email once the order has been confirmed.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf. Please describe the problem in detail and we will do our best to help correct the issue. In most instances, perceived problems are simply technical adjustments that our customer service reps can guide you through over the phone or by email. In cases of defective products, we will communicate directly with the manufacturer on your behalf to leverage our relationship with them and obtain the best solution for your specific needs.